Frequently Asked Questions

1. Order and Payment Procedures

Question: How can I place my order?

Answer: After adding the product you like to your cart, you can complete your order by entering your Shipping and Billing Address information on the cart page and selecting the payment method appropriate for you (Credit Card, Bank Transfer, etc.). All transactions are protected by a secure SSL certificate.

Question: Is my credit card information safe?

Answer: Yes. The credit card information you enter during payment is transmitted directly between banks and payment service providers in an encrypted format. Kavela Furniture does not record or store this information.

Question: Are VAT included in the prices?

Answer: All product prices on our site include VAT (Value Added Tax). The total amount you see on the payment screen is the final price you will pay.

Question: Can I make a change after my order is confirmed?

Answer: If your product hasn't yet been produced or shipped, we can consider your color, address, or model change requests. Please submit your change request as soon as possible by calling us at 0 312 911 24 06 or emailing us at info@kavela.furniture. Unfortunately, it may not be possible to make changes to special orders that have already been produced.

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2. Delivery, Shipping and Assembly

Question: How long is the delivery time for my order?

Answer: Because most of our furniture products are made to order, delivery times vary from product to product. The estimated production and shipping time for each product is clearly stated on the product page. Please check this timeframe. Generally, this timeframe ranges from [Example: 7-28 business days].

Question: How much is the shipping fee?

Answer: We offer free shipping/shipping on orders over a certain amount. For orders under that amount, the shipping fee is automatically calculated based on the product volume and your delivery address and displayed in your cart.

Question: What happens if no one is at my delivery address?

Answer: If the courier company can't find anyone at the address, they usually leave the package at the nearest branch and leave a note for you. Any additional costs incurred if your item is reshipped or not picked up at the branch may be the buyer's responsibility.

Question: Is the furniture delivered to my apartment?

Answer: According to our partner moving companies' standard practice, large-volume furniture deliveries are made at the apartment/building entrance (at sidewalk level). The customer is responsible for lifting the product up to the floors and into the apartment. You must provide the necessary transportation assistance yourself.

Question: How do I assemble your products?

Answer: Most of our products are shipped unassembled. Each package includes a step-by-step illustrated installation diagram and all necessary fittings for easy installation. Assembly is the buyer's responsibility.

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3. Returns, Exchanges and Warranty

Question: How many days is the right of withdrawal?

Answer: You can request a return within 14 (fourteen) days from the delivery date by exercising your legal right of withdrawal. You must submit your return request to us at info@kavela.furniture.

Question: What are the return conditions?

Answer: The product being returned must be in its original packaging, unused, and in resalable condition. Unfortunately, returns of products that have been assembled, installed, or custom-made for you (such as custom sizes or colors) are not accepted.

Question: What should I do in case of damaged or missing delivery?

Answer: Be sure to check the product in the presence of the courier when receiving it.

1. If Damage is Found: Do not accept the product and have the courier prepare a Damage Assessment Report . Then, notify us immediately along with a copy of the report.

2. If There Are Missing Parts: Accept the package, but make a note on the delivery note saying "Missing Parts." We will promptly send the missing parts to your address.

Question: How long is the warranty period of your products?

Answer: All Kavela Furniture products are warranted against defects in material and workmanship for a period of [Example: 2 (Two) Years] from the date of delivery. For warranty details, please review our Warranty Terms page.

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4. Product Information and Maintenance

Question: Can the actual product color differ from the color on the website?

Answer: Our product photos are taken in a professional studio environment, and we strive to ensure the colors appear as accurately as possible on your monitor. However, due to the color settings of different monitors (monitor, tablet, phone), slight tonal variations may occur. This is not considered a fault or a defect.

Question: How should I maintain and clean my furniture?

Answer: For your product to have a long life:

• Avoid using chemical and abrasive cleaners for cleaning.

• Wipe the surfaces with a damp, soft cloth and then dry them immediately with a dry cloth.

• Avoid prolonged exposure to direct sunlight as this may cause colour fading.

Question: Do you have a physical store for Kavela Furniture that I can visit?

Answer: We only have one store in Ankara, you can visit us whenever you want.

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